Privacy Policy

Exclusive Awnings respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website, shop online, or contact us.

Information We Collect

• Contact details (such as your name, email address, and phone number)
• Delivery and billing information when you make a purchase
• Messages or inquiries you send through our forms or support channels
• Basic website usage data (such as pages visited and device type)

How We Use Your Information

• Process and deliver your orders
• Respond to your inquiries and provide support
• Send you updates, promotions, or newsletters (you can opt out at any time)
• Improve our website and customer experience

Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted service providers who help us with payment processing, deliveries, or technical support. These providers only receive the information they need to perform their services.

Data Storage & Security

Your personal information is stored securely. While some of our systems may be hosted outside South Africa, we take steps to ensure your data is protected and handled responsibly.

Your Rights

Under South Africa’s POPIA (Protection of Personal Information Act), you have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Ask us to delete your information (where legally possible)
• Opt out of marketing communications at any time

Cookies

Our website uses cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.

Contact Us

If you have any questions about this policy or how your information is used, please contact us.